FAQs
Products
All products in our Quality Package are warranted to be free from defects in material and workmanship for twelve months from the date of purchase. The warranty applies only to the products purchased directly from us and will not apply to products that have been abused, misused, modified or repaired by unauthorized personnel.
Our warranty only covers the cost of repair and/or replacement of spare parts. There are no warranties expressed or implied, and not limited to any damage claims, costs, expenses or compensations resulting from the use of our products.
There are 2 parts for our repair charges: Labour charge and spare parts price. We will prepare a repair quotation for your approval before proceeding.
Services
We value your orders therefore we do not impose a minimum order value or quantity.
We accept cash, cheque and PayNow.
We deliver to all parts of Singapore.
As part of our customer service, we do not charge any delivery fee.
We offer same day delivery for most of our products.
Installation
It depends on the complexity of the installation. eg. 4 hours or 8 hours, 1 or 2 technicians required etc.
Most installations can be completed within one day and about 2 days for more complex installations.
We would usually conduct a site visit prior installation. Information such as accessibility, Risk Assessment(RA) etc may be required.
